From Food Delivery to 12,000 Drivers: Chris Heffernan in the Hot Seat πΆοΈ
π₯ This isnβt your typical logistics interview. Welcome to the Hot Seat edition of the Last2First Podcast, where we combine spicy wings with even spicier insights. Jason Burns sits down with Chris Heffernan, CEO of Dlivrd, to talk business, culture, tech β and try to survive five levels of hot sauce. From humble beginnings as a solo founder delivering Philly cheesesteaks, Chris now leads Delivered, a 172-market operation specializing in large-format catering deliveries with over 12,000 independent drivers across the U.S. and Canada. 01:54 Introduction and Welcome 02:11 Nostalgia and Philly Memories 03:23 Introducing the Hot Seat Episode 04:39 Delivered: The Business Model 06:26 Founding Story and Early Challenges 09:47 Scaling and Pivoting the Business 12:21 Hot Sauce Challenge Begins 13:40 Philly Sports and Crazy Fan Stories 18:52 COVID-19 Impact and Business Growth 22:06 Delivery Models and Unit Economics 28:45 Driver Valuation and Job Selection 28:54 Hot Sauce Challenge: Level Three 30:05 Automation vs. Humanization in Business 35:26 International Expansion and Cultural Differences 42:52 Video-First Culture and Transparency 53:21 Final Thoughts and Sports Talk π₯ Whether you're a founder, a final mile delivery operator, or just someone who loves a good business + wings combo, this episode is straight fire. π And donβt forget to follow Chris and his team at Dlivrd on social media for more inspiration and updates!ππ https://www.linkedin.com/company/dlivrd/posts/?feedView=all https://dlivrd.io/ Shoutout to our sponsors: DFRNT Delivers https://deliverdifferent.com/ / deliverdfrnt Dropoff Inc. https://www.dropoff.com/ [email protected] +1-888-376-7633 GigSafe https://www.gigsafe.com/ +1 407-496-9882 #Last2FirstPodcast #GeorgeShultz #AIinLogistics #FigureAI #FinalMile #RoboticsInWarehousing #LastMileFuture #LogisticsLeadership #SubscribeNow #SupplyChainTech π LIKE + SUBSCRIBE for more weekly episodes of Last to First! π§ Available on YouTube, Spotify, Apple Podcasts π² Follow us @Last2FirstPodcast for more BTS clips and updates.